We understand the importance of privacy and security. We are committed to protecting the information we collect from you and confirm that it will only be used for the purposes of processing your order and providing you with the services you request from us.
TERMS AND CONDITIONS
General
All orders placed online with Beyerskloof Wines constitute your (the customer’s) offer to purchase the wine products subject to these terms and conditions. Beyerskloof Wines’ website’s (“the Website”) terms of use are incorporated by reference into these terms and conditions.
Legal drinking age
No wine products will be sold to anyone under the age of 18 (eighteen) years. Should you purchase any wines products through the Website, the person receiving delivery of such wine products may be required to show identification proving that he or she is of the applicable legal age.
Market
The online wine sales service offered by this Website is currently only available to buyers in the Republic of South Africa.
Wine Club
- Members will be sent an email prior to the debiting of their cards; this email is a confirmation that the order will be debited and gives the member an opportunity to cancel the order.
- Members can cancel the club subscription up to two days prior to shipment. Cancelation can be done on the members profile page on the Beyerskloof website – https://beyerskloof.co.za/profile/. Please contact Beyerskloof if you require assistance.
- Members will automatically receive the annual wine club case of wine if the membership is not cancelled.
- By becoming a member, you authorize Beyerskloof to debit the selected credit card prior to shipment of the members selected wines.
- Member orders will be shipped after receipt of payment.
- Members benefits can be viewed by visiting https://beyerskloof.co.za/club/. Benefits include and are not limited to; complimentary delivery on orders over the R2000.00 threshold & between 10% – 20% discount on various selected wines.
- Changes to Member shipments; including delivery address, payment details or wine assortment, can be done by visiting https://beyerskloof.co.za/profile/.
Availability
All the wine products displayed on the Website are subject to availability. In the event of a particular wine product not being available, we will immediately contact you to suggest an alternative wine product. You are then entitled to accept the alternative(s) or such items as can be correctly delivered, or cancel your order. Special promotions may be subject to certain conditions, including availability and limited offer stipulations. We reserve the right to discontinue, or change, the specifications of our wine products from time to time without notice, or to adjust our prices in which event you will be informed thereof at the time of confirmation of your order.
Payment
All prices quoted on the Website are in South African Rand (ZAR) and include Value-Added Tax. Prices quoted are per bottle or per case, as indicated. All prices posted on the Website are exclusive of delivery costs, and delivery costs will be stated separately in our confirmation of your order on the checkout page which may vary daily and for each order. Payment is accepted via credit card (Visa, Master Card, Diners) or by direct electronic transfers from only, South African bank accounts.
Credit Card Security and Privacy
The private information required for executing the order placed through the Website, namely your personal information, credit card details, delivery address and contact number(s) will be kept in the strictest confidence and not sold or made known to third parties except insofar as is required for executing an order or permitted by law. Credit card transactions will be acquired for Beyerskloof Wines by Paygate (Pty) Ltd (“Paygate”). Paygate uses the strictest encryption; go to www.PayGate.co.za to view their security certificate and security policy. No credit card details are stored on the Website.
Delivery
On receipt of payment, delivery will be made to the address on your application form. Delivery usually takes place 5-10 working days from receipt of funds. All deliveries made will be by road freight directly to your nominated address. All goods must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the wine products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine products ordered be returned to Beyerskloof Wines, any further delivery attempts will also be at your cost. We will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any wine products ordered from us after delivery has been made to your nominated delivery address. Wine products are only insured up to the point of delivery. Risk in and to the products will transfer to you upon completion of delivery.
Returns
Your satisfaction is our main priority. If for any reason you are dissatisfied with the quality of our products, please contact us and return the products at your cost within 30 (thirty) days of delivery of your order. If the products were indeed faulty in any respect when delivered to you, we will issue a replacement, or refund you the price of the products, as well as the cost of delivery to return the products to Beyerskloof Wines, within 30 (thirty) days from receipt of returned goods. You will be deemed to have accepted the order should you not return the products within the 30 (thirty) day period. If the delivery does not match the ordered products, we will gladly replace the incorrect products. Unfortunately, we cannot replace or refund you for any case where the wine products do not meet personal preference. You are more than welcome to contact us for any advice on wine selection prior to purchase.
Cancellation
An order is cancelled once you have notified Beyerskloof Wines and have received our confirmation of receipt of your cancellation notice. Cancelled orders will be refunded after deduction of a charge equal to 5% (five percent) of the purchase price for administration costs. Orders may be cancelled by calling us on +27 (0) 21 865 2135, or by e-mail at webshop@beyerskloof.co.za We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations, in addition to the charge.
Variation
Beyerskloof Wines may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. However, the terms and conditions published here at the time when a specific order is placed will govern that specific order and all matters incidental to the specific order, notwithstanding any amendments which Beyerskloof Wines may subsequently make to these terms and conditions.
Jurisdiction
These terms shall be solely and exclusively governed by and construed and interpreted in accordance with the law of the Republic of South Africa. The parties agree that the agreement shall, for purposes of jurisdiction, have been concluded at our office in Stellenbosch. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
PRIVACY POLICY
WHO WE ARE.
Beyerskloof Wines (Pty) Ltd is a winery situated in Stellenbosch, South Africa. The winery is also home to the Red Leaf Bistro and has a satellite wine bar in Stellenbosch called the Beyerskloof Wynbar. Please find the winery address and contact details as below:
Beyerskloof Wines, Koelenhof Road, R304, Stellenbosch, 7605
Our office line is: +27 21 865 2135
Our general email address is: enquiries@beyerskloof.co.za
Our website address is: https://www.beyerskloof.co.za/
PROTECTION OF PERSONAL INFORMATION PROCESSED.
Beyerskloof Wines (Pty) Ltd is committed to protecting the privacy of personal information of our data subjects. The information you share with us as a data subject allows us to provide you with the best experience with our products and services, or as a stakeholder.
Beyerskloof Wines (Pty) Ltd has dedicated policies and procedures in place to protect all personal information collected and processed by us. Please read below for more information on how we collect, process, use and disclose personal information.
Security measures implemented to protect personal information.
We have identified our security risks over the personal information we process in line with the Protection of Personal Information Act, and we have implemented various security measures to ensure reasonable protection against the risk of loss, misuse, unauthorised access and disclosure, alteration and destruction of the personal information. We also take steps to ensure that operators that process personal information on behalf of the company name apply adequate safeguards as outlined above.
What personal data we collect and why we collect it.
The following data is collected in order to activate the required services rendered by Beyerskloof Wines: personal data, such as name, email address, personal account preferences; transactional data, such as purchase information including gift messages; and technical data, such as information about cookies.
Personal data is not just created by a user’s interactions with Beyerskloof Wines. Personal data is also generated from technical processes such as contact forms, cookies, analytics, and third-party embeds such as our webshop platform http://www.beyerskloof.co.za/shop-our-wines/. This data is collected in order to optimize the user experience.
Cookies.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics.
We make use of Google Analytics (https://policies.google.com/privacy?hl=en) through Monster Insights – (https://www.monsterinsights.com/privacy-policy/).
WHO WE SHARE YOUR DATA WITH.
Personal information received from third parties.
When we receive personal information from a third party on behalf of a data subject, we require confirmation that they have written consent from the data subject that they are aware of the contents of this PAIA manual and the Privacy Policy, and do not have any objection to our processing their information in accordance with this policy.
Where information on third parties is provided by a data subject, or a third party provides information on a data subject, that information may be taken into account with other personal information.
Our payment gateway partner is Paygate – https://www.paygate.co.za/privacy-policy/. Our Webshop partner is Commerce 7 – https://www.commerce7.co.za/privacy.
Trans-border flows of personal information.
We may transfer to, and store personal information we collect about you, in countries other than South Africa, if the relevant business transactions or situation requires trans-border processing. These countries may not have the same data protection laws as South Africa, and in this instance, we will only transfer the information if we have consent from you.
How long we retain your data.
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you have placed an order with us we will retain this information indefinitely.
Data Breaches.
Where there are reasonable grounds to believe that the personal information of a data subject has been accessed or acquired by any unauthorised person, BEYERSKLOOF WINES (PTY) LTD shall notify:
- a) the Regulator; and
- b) the data subject, unless the identity of such data subject cannot be established.
The notification will be made as soon as reasonably possible after the discovery of the compromise, taking into account the legitimate needs of law enforcement or any measures reasonably necessary to determine the scope of the compromise and to restore the integrity of the responsible party’s information system.
What rights you have over your data.
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
AVAILABILITY OF THE MANUAL.
Copies of the manual are available for inspection, free of charge, at the offices of Beyerskloof Wines (Pty) Ltd, from the South African Human Rights Commission and via request by email to enquiries@beyerskloof.co.za
COOKIE POLICY
Certain functional cookies need to be accepted in order to make use of our website. Below are the 3 types of cookies that are present on our website.
Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies, we get insights into the usage of our website. We ask your permission to place statistics cookies.
Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
In more detail, Beyerskloof uses Cookies if you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
BEYERSKLOOF WINES
© 2024 Beyerskloof Wines
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BEYERSKLOOF WINES
© 2024 Beyerskloof Wines
CONTACT US